Shipping Policy
At NAERA, we take pride in delivering high-quality European kitchen and homeware safely to your doorstep. Below you’ll find everything you need to know about our shipping process and delivery times.
Order Processing
Once you place your order, it goes through our quality and logistics checks before dispatch:
-
Orders are typically processed within 1–3 business days.
-
You’ll receive a confirmation email once your order is placed, and another when it ships, including tracking details.
-
During peak seasons or holidays, processing times may take a little longer, but we’ll always keep you informed.
Delivery Timeframes
We work with reliable courier partners to ensure safe and timely delivery.
Estimated delivery times:
-
Australia (Metro Areas): 7–15 business days
-
Australia (Regional & Remote): 10–20 business days
-
New Zealand: 10–20 business days
-
Other International Destinations: 10–25 business days
Please note: These are estimates only. Actual delivery times can vary depending on your location, customs processing, and local postal services.
Tracking Your Order
All orders include full tracking.
When your order ships, you’ll receive a tracking number and a link to follow your parcel’s progress.
If your tracking hasn’t updated for a few days, it’s usually between sorting facilities, but if you’re concerned, contact us anytime and we’ll check it for you.
Packaging & Handling
All products are packaged with care to ensure they arrive in perfect condition.
Fragile items are carefully wrapped and boxed, and we use recyclable packaging wherever possible to reduce waste.
Shipping Delays
Delays can occasionally occur due to:
-
Customs inspections
-
Public holidays
-
Global or regional shipping disruptions
-
Remote delivery locations
We’ll always communicate promptly if we’re aware of any delay and assist you in tracking your parcel until it arrives safely.
Missing or Late Deliveries
If your parcel hasn’t arrived within 30 business days, please contact us at:
We’ll investigate the issue with our courier partners and arrange a replacement or refund if needed.
Where We Ship
We currently ship to:
-
All Australian states and territories
-
New Zealand
-
Selected international destinations (please contact us to confirm)
If your region isn’t listed, get in touch — we’re always looking to expand our shipping zones.