Terms & Conditions

Welcome to NAERA. These Terms and Conditions (“Terms”) govern your use of our website www.naera.com.au and your purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

Please read them carefully before using our website. If you do not agree to these Terms, you must not use our services or website.

General Information
This website is operated by NAERA (“we”, “our”, “us”). Throughout the site, the terms “you” and “your” refer to the user, customer, or site visitor.
By using this website, you acknowledge that you are at least 18 years old (or have permission from a parent/guardian) and have the legal capacity to enter a binding contract.

Products and Availability
We make every effort to ensure product descriptions, images, and prices are accurate. However, minor variations in colour, size, or design may occur due to differences in manufacturing or display screens.
All products are subject to availability. If an item becomes unavailable after you place an order, we will contact you to offer an alternative, a refund, or the option to wait for restock.

Pricing and Payments

All prices are listed in Australian Dollars (AUD) and include GST where applicable. Prices may change at any time without notice, but orders already placed will not be affected. We accept payment via secure third-party providers such as PayPal, Visa, Mastercard, and Afterpay (where available). By providing your payment details, you confirm that you are authorised to use the selected payment method. All transactions are processed securely. We do not store your credit card details.

Orders and Acceptance

When you place an order on our website, you will receive an order confirmation email. This confirmation does not guarantee acceptance of your order. Your order is accepted when we send a dispatch confirmation and tracking details.

We reserve the right to cancel or refuse any order for reasons such as:

Product unavailability.

Errors in pricing or product information.

Fraud prevention or suspected misuse.

If your order is cancelled after payment, a full refund will be issued promptly.

Shipping and Delivery

We deliver Australia-wide using trusted courier and postal partners. Estimated delivery times and shipping costs are displayed at checkout.

Please ensure all delivery details are accurate. We are not responsible for delays or loss due to incorrect or incomplete addresses. Delays may occur due to customs, courier issues, or high-demand periods — these are outside our control, but we will always assist where possible.

For detailed information, please see our Shipping Policy.

Returns, Exchanges & Refunds

We want you to love your purchase.
If you’re not satisfied, please review our Returns & Refund Policy for detailed information on eligibility, timeframes, and procedures.

We comply with the Australian Consumer Law (ACL), meaning you are entitled to a repair, replacement, or refund if your item is faulty, not as described, or doesn’t perform as expected.

Intellectual Property

All content on this website — including logos, images, text, product descriptions, and graphics — is the property of NAERA or its content suppliers and is protected under Australian and international copyright and trademark laws.

You may not reproduce, distribute, or use any content without prior written permission from us.

Limitation of Liability

To the maximum extent permitted by law:

We are not liable for any indirect, incidental, or consequential losses resulting from your use of this website or purchase of products.

We do not guarantee that the website will be error-free, uninterrupted, or secure.

Our liability is limited to replacing the product, repairing the product, or refunding the amount paid — as required under the Australian Consumer Law.

Nothing in these Terms excludes or limits your statutory rights under the Competition and Consumer Act 2010 (Cth).

Third-Party Services

Certain services on our site (such as payments or analytics) are provided by third parties. By using these features, you may also be subject to their terms and privacy policies. We are not responsible for the actions or content of these third parties.

User Accounts

If you create an account with us:

You are responsible for maintaining the confidentiality of your login details.

You must notify us immediately if you suspect unauthorised access.

We reserve the right to suspend or terminate any account that violates these Terms.

Prohibited Uses

You agree not to use our website for:

Any unlawful purpose.

Uploading malicious code, viruses, or spam.

Collecting personal information of others without consent.

Misrepresenting our brand or products.

Violation of these terms may result in suspension or legal action.

Promotions and Discounts

Promotional codes or discounts are valid only for the time specified and cannot be combined with other offers unless stated otherwise. We reserve the right to modify or cancel promotions at any time.

Indemnification

You agree to indemnify and hold harmless NAERA, its owners, employees, and affiliates from any claims, losses, damages, or expenses arising from your breach of these Terms or misuse of our website.

Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia.
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Victoria, Australia.

Changes to Terms

We may update these Terms at any time without prior notice.
The updated version will take effect immediately upon being posted on our website.
We encourage you to review this page periodically to stay informed.